Terms of service

Last updated: June 2026

The owner of the online store Remember Life (hereinafter referred to as the Online Store) is FIE KÄTHE PATRICIA KARU (registration code 17538152), located in Lääne-Viru county, Vinni parish, Piira village, Pähklimäe põik 4, 46607.

Validity of the sales contract, product and price information

The terms and conditions of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the Online Store are indicated next to the products. A fee for delivering the goods is added to the price. All prices of the goods sold in the Online Store are in euros.

The delivery fee for the goods depends on the buyer's location and the method of delivery. The delivery fee is displayed to the buyer when placing an order.

Information about the goods is provided in the Online Store directly next to the goods.

Ordering

To order the goods, you must add the desired products to the shopping cart. To place an order, you must fill in the required data fields and select the appropriate product delivery method. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods:
Estonian bank payments
Apple Pay and Google Pay

NB! When paying with a bank link, be sure to click the "Return to merchant" button on the bank page.

Payments are mediated by Maksekeskus AS. Payment takes place outside the Online Store in a secure environment - when paying with a bank link, in the secure environment of the respective bank, and when paying with a credit card, in the secure environment of Maksekeskus AS. The seller does not have access to the customer's bank and credit card details. The agreement enters into force upon receipt of the amount due to be paid to the Online Store's current account.

The owner of the Online Store is the controller of personal data and forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.

If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (including the costs of delivering the goods) will be refunded immediately, but no later than within 14 days of sending the notification.

Delivery

The goods are shipped to the following countries: Estonia, Finland, Latvia, Lithuania, Poland, Germany, Sweden.

The buyer has the following options for receiving the goods:
The shipping costs of the goods are borne by the buyer and the corresponding price information is displayed next to the shipping method.

Shipments within Estonia generally reach the destination specified by the buyer within 1-3 working days from the entry into force of the sales contract. Delivery outside Estonia takes place within 3-10 calendar days.

In exceptional cases, the right to deliver the goods is up to 45 calendar days.

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days.

The right of withdrawal does not apply if the buyer is a legal entity.

To exercise the 14-day right of return, the ordered goods may not be used in any way other than what is necessary to verify the nature, properties and functioning of the goods in the same way as is permitted for testing the goods in a physical store.

If the goods have been used for any purpose other than what is necessary to verify the nature, properties and functioning of the goods or if they show signs of use or wear, the Online Store has the right to reduce the return fee according to the decrease in the value of the goods.

The costs of returning the goods shall be borne by the buyer, unless the reason for the return is that the product to be returned does not correspond to the order (e.g. a wrong or defective product).

The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier of the goods within the aforementioned period.

Upon receipt of the returned goods, the online store shall immediately refund to the buyer, but no later than 14 days after receipt of the withdrawal application, all fees received from the buyer under the contract.

The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided evidence that he has returned the item, depending on which occurs first.

If the buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the online store, the online store is not required to refund the consumer the cost that exceeds the cost associated with the standard delivery method.

The online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.

Right to file a claim

The online store is liable for any non-conformity or defect of the goods sold to the buyer that already existed at the time of delivery of the goods and that becomes apparent within two years from the delivery of the goods to the buyer. Within 1 year from the delivery of the goods to the buyer, it is assumed that the defect already existed at the time of delivery of the goods. It is the responsibility of the online store to rebut this assumption.

The buyer has the right to contact the online store within two months of the discovery of a defect by sending an e-mail to rememberlifeinfo@gmail.com or by calling +37253010302.

The online store is not liable for defects that have arisen after the goods have been delivered to the buyer.

If the goods purchased from the online store have defects for which the online store is liable, the online store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the online store will refund all fees associated with the sales contract to the buyer.

The online store shall respond to the complaint submitted by the consumer in writing or in a form that allows written reproduction within 15 days.

Direct marketing and processing of personal data

The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transfers personal data to companies providing transport services in order to deliver the goods.

The online store sends newsletters and offers to the buyer's e-mail address only if the buyer has expressed a desire to do so by entering their e-mail address on the website and has indicated their desire to receive direct mail notifications.

The buyer can opt out of offers and newsletters sent to the e-mail at any time by notifying us of this by e-mail or by following the instructions provided in the e-mail containing the offers.

Dispute resolution
If the buyer has any complaints regarding the Online Store, they should be sent to the email address rememberlifeinfo@gmail.com or by phone: +37253010302

If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer may contact the Consumer Disputes Commission. You can view the procedural terms and submit an application here. The Consumer Disputes Commission is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer's complaint by the Commission is free of charge.

The buyer may contact the European Union's consumer dispute resolution platform.